Ts & Cs

"Business needs to go beyond the interest of their companies to the communities they serve" Ratan Tata - Indian businessman and chairman Emeritus of Tata Sons

Sampling, Manufacturing & Shipping T & C’s: (to the point, no frills)

open hand manufacturing

To know more about our general T & C’s we’ve compiled the following. Feel free to contact us in case more clarity is needed or if you have specific needs regarding your production & shipping.

Sampling:

– Please note we charge a sampling advance fee in USD (an estimated 5 % to 10% of projected total order cost) payable at the onset of sampling. After receiving final PO the sampling cost will be adjusted from the advance and the balance will be credited to your production account. Where sampling does not proceed to production the sampling fee is non-refundable.
– All courier charges are covered by the client.
– Kindly let us have all label information such as logos and care instructions as soon as possible as it may delay orders.

Production:

– After sampling is completed, couriered and inspected by the client it is signed off by the client and returned by courier to the sending address. After signing off the production sample the design, dimensions, labeling etc can not be changed. Any changes done to the production sampling after signing it off will be carried by the client. Samples can be ‘signed off’ via internet (such as through photo imaging or via Skype etc) at customers own risk.
– When PO has been received a 50% advance is payable immediately to book production space. Please follow the international transfer instructions clearly to avoid payment clearance delays. The order is processed once the production advance is received.
– Packaging instructions must be sent with the PO and in case none are sent items will be packed as per company standard.

Payment Instructions:

Please mail us for payment instructions at info@openhand.in

Shipping:

– Shipping preferences must be specified as soon as possible so the cheapest rates and services can be arranged.
– CC Exports is not responsible for delays due to holidays both local or international or customs clearance delays.

Complaints, Disputes & Suggestions:

OpenHand is an ethical manufacturer that strives to empower the disadvantaged. Beyond this we are also committed to give the best service possible to our clients.
Should any complaints or disputes arise from your order kindly e-mail us at the mail ID below and state full details of your complaints or suggestions: info@openhand.in mail subject: Complaints & Suggestions

For direct contact please dial 9 am to 6pm IST:
M +91.9871.908.777

We value your feedback & suggestions.

OpenHand is a unit of Community Crafts Exports Pvt. Ltd.

Registered Office:
No.B1-128-3, Dumraun Bagh Colony, Assi, Varanasi, Uttar Pradesh 221005

Open Hand Manufacturing Unit Paharganj
5090/T 452, Main Bazaar, Paharganj
New Delhi, Delhi, 110055
+91 (011) 23561888

open hand scarves